Get in Touch

We respond to all inquiries within 1-2 business days, Monday–Friday. For urgent billing or login issues, we usually reply the same business day — mention “URGENT” in your subject line to flag it.

Messages sent over weekends or holidays are answered the next business day. If you haven’t heard back after 3 business days, please check your spam folder, then email again.

Yes — you can call us at +1 646 960 7576. Our phone line is monitored Monday to Friday, 8:00 AM–4:00 PM Eastern Time for urgent billing and login issues. For everything else, we recommend email — it gives us time to research your specific question and reply thoroughly, with links and screenshots when helpful.

Email us anytime at [email protected] — we respond within 1-2 business days on weekdays.

Email inquiries are answered Monday through Friday, 9 AM to 5 PM Eastern Time. Messages sent in the evening, on weekends, or on US holidays are read and answered the next business day. We read every message — usually within hours during weekday work time.

For urgent billing or login issues, mention “URGENT” in your subject line to flag it — we’ll prioritize.

Refund: Yes — the Pre-Cana Course comes with a 30-day money-back guarantee. Email [email protected] with your order ID within 30 days of purchase. Refunds are processed within 5–7 business days back to the original payment method. See our refund policy for details on how the guarantee applies to course completion.

Account deletion: To delete your account and personal data outside the refund window, visit Account Settings → “Delete my account”, or email us. Account deletion is permanent and includes all reflections, exercise responses, and progress.

Yes. Under GDPR (EU/UK residents) and CCPA (California residents), you have the right to request a full export of your account data — including reflections, exercise responses, module progress, and order history — at any time.

Use Account Settings → “Download my data” for instant self-serve export, or email [email protected]. Manual requests are delivered within 30 days, usually within a few business days. The export is delivered as a downloadable JSON file.

We offer free, full course access to clergy and parish staff for review purposes. Verification takes 3–5 business days — submit the For Clergy contact form, which collects your parish and diocese information.

Once verified, you receive full access to all 8 modules, the NFP module, all interactive exercises and branching scenarios, and the sample certificate. A phone consultation is included if you’d like to discuss implementation.